Context / Issue

A product safety team under new leadership was facing intense pressure. With rising internal customer demand, increased complexity, and a growing backlog, they were viewed as a blocker to innovation. The business needed stability - fast.

Our approach

We joined the team in the thick of the work - not advising from the sidelines, but working side by side to get a grip on the chaos. Together, we built a clear and shared view of the end-to-end process, surfaced pain points, and turned ‘in-the-head’ expertise into practical tools, including new work instructions and training guides.

We helped senior leaders articulate a compelling vision and strategy deployment plan, directly connected to the immediate reality on the ground. And we co-created a new business risk management process that improved collaboration and risk-sharing across internal teams.

This was change grounded in the work. Real, relevant, and usable from day one.

Benefits realised

• Within three months, the team was stabilising fast.

• New standards created consistency

• The backlog stopped growing and began reversing

• The leadership team grew in confidence

• The team began to rediscover its energy and autonomy

As the noise subsided and reputation began to recover, the team shifted from firefighting to future-building; emotionally recharged and ready to take on the deeper transformation work.