Context / Issue

A leadership team was tasked with delivering a high-profile transformation project without the necessary skills in project management, change, and strategic delivery. Eager to build confidence and improve internal dynamics, the team also wanted to engage more effectively with key external stakeholders.

Facing an ambitious timeline and uncertainty about where to begin, this challenge became a catalyst for surfacing hidden tensions, defining roles and building confidence, which laid the groundwork for purposeful progress at pace.

Our Approach

We began by creating the conditions for honest, productive dialogue within the team. Using a diagnostic process, we helped surface underlying tensions and working style differences that had previously gone unspoken. This opened the door to meaningful conversations about team roles, expectations, and ways of working, building shared understanding and stronger collaboration from the inside out. Alongside this, we introduced simple but powerful tools to build confidence in project planning and delivery, ensuring that learning was immediately applied to real work.

Rather than working around the client, we worked alongside them: co-designing interventions that met both the emotional and practical needs of the team. This included collaboratively shaping a project kick-off session and building skills while delivering tangible outputs. Throughout, we held the wider organisational system in view, engaging stakeholders beyond the team to ensure alignment and to build credibility. Our approach brought pace, structure, and focus, enabling the team to move from uncertainty to clarity, and from passive recipients to confident drivers of the change.

Benefits Realised

Our support enhanced team mindset, capability, and delivery confidence by integrating learning with real-time progress, helping the team build momentum and apply new tools effectively. As trust grew, the team took ownership with greater clarity, self-assurance, and healthier collaboration.

Delivery confidence improved through project management tools and a shared roadmap, while stakeholder engagement strengthened with a clearer voice and presence. Additionally, system-wide alignment was achieved by engaging leaders as learners and working across boundaries, promoting a more joined-up approach. Ultimately, the team transitioned from feeling overwhelmed to empowered, ready to drive the programme forward.